Expert Profile
Operational Strategy & Scaling
Designing systems, workflows, and team structures that drive clarity, accountability, and sustainable growth.
AI Fluency & Integration
Implementing and training teams on AI tools to streamline operations, automate workflows, and enhance decision-making.
Project & Program Management
Building PM frameworks using JIRA, Asana, or Monday.com to align cross-functional teams and deliver outcomes on time.
Chief of Staff Support
Partnering with founders and executives to lead strategic initiatives, accelerate execution, and scale effectively.
Account Management & Customer Success
Designing scalable customer operations, improving retention and NPS, and strengthening client relationships through playbooks, enablement, and data-driven touchpoints.
Tooling & Automation Rollouts
Leading end-to-end implementation of HRIS, CRM, and workflow platforms (BambooHR, Workday, HubSpot, Salesforce, Zapier, and more).
Change Management & Enablement
Driving adoption of new systems and processes across teams with clear communication, training, and minimal friction.
Career & Leadership Coaching
Coaching early-career professionals to develop confidence, communication, and clarity in their career trajectory.
Mel H. is an execution-first operations specialist, strategic partner, and builder who helps organizations scale with clarity and speed. With experience spanning both Fortune 500 companies and early-stage startups, she excels at translating strategy into systems that align people, processes, and technology to drive measurable results.
Her work includes leading cross-functional initiatives in operations design, process optimization, and team enablement — from streamlining workflows and building scalable infrastructure to implementing HRIS, CRM, and project management platforms. Mel is deeply fluent in tooling and automation, having guided the adoption of systems like Workday, BambooHR, HubSpot, Salesforce, Notion, JIRA, and Monday.com to improve visibility, communication, and operational efficiency across teams.
At the intersection of operations and AI, Mel helps teams integrate AI tools to enhance productivity, automate workflows, and future-proof their organizations. She’s known for bringing calm to complexity — bridging strategy and execution to help teams move faster, communicate better, and operate smarter.
Beyond her operator role, Mel provides corporate coaching for early-career professionals in building confidence, leadership skills, and career clarity.
