• Operational Scale & Transformation:
Transforms operations during periods of hypergrowth or turnaround. Diagnoses complexity, builds systems for scale, and drives continuous improvement across people, process, and platform.
Known for reducing inefficiencies, increasing productivity, and preparing orgs for their next stage of growth.

• Trust, Safety & Risk Operations:
Builds and scales trust, safety, and risk functions that protect customers and the business. Creates governance frameworks, escalation protocols, and operational controls that support compliance, reduce fraud, and maintain user trust—especially in high-growth or regulated environments.

• Internal Technology Strategy:
Aligns internal tools and infrastructure with operational and product goals. Brings clarity to roadmaps, improves tooling adoption, and drives cross-functional alignment between product, engineering, and ops.
Experienced in leading internal tech transformation and digital enablement initiatives.

• Cross-functional Leadership Development:
Develops leadership capabilities across functions and levels. Supports execs and managers in building trust, driving accountability, and operating effectively in matrixed, fast-changing environments.
Tailors programs to support emerging leaders, new managers, and senior teams.

• Culture Building at Scale:
Partners with leaders to build and scale intentional, values-aligned cultures. Supports culture change during hypergrowth, integration, or turnaround.
Advises on communication strategy, org design, rituals, and leadership behavior that reinforce desired culture outcomes.